Frequently Asked Questions

Orders & Shipping

Q: How long does shipping take?
A: We typically process orders within 2-3 business days. Delivery within India takes 5-7 business days depending on your location.

Q: Do you ship internationally?
A: Currently, we ship within India only.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email.

Sizing & Fit

Q: How do I choose the right size?
A: Please refer to our size chart on each product page. Our hoodies and sweatpants are designed for a comfortable, relaxed fit.

Q: What if the size doesn't fit?
A: We accept exchanges within 7 days of delivery. Please see our return policy for details.

Products & Care

Q: What material are your products made from?
A: Our apparel is made from high-quality cotton blends for maximum comfort and durability.

Q: How do I care for my printed apparel?
A: Machine wash cold, inside out. Tumble dry low or hang dry. Do not iron directly on prints.

Q: Will the prints fade?
A: Our prints are high-quality and designed to last. Following care instructions will keep them looking great.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused items in original condition with tags attached.

Q: How do I initiate a return?
A: Contact us at support@neemzo.com with your order number and reason for return.

Payment

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and digital wallets.

Q: Is it safe to shop on your website?
A: Yes! All transactions are secured and encrypted.

Still have questions? Contact us and we'll be happy to help!